Troubleshooting

Name: Cremi AI Music Video Generator
Rating: 4.8 (1250 reviews)

What to do when a generation fails or looks wrong.

Still stuck? Use Get Support or Report Bugs at the bottom of the menu — including the project link makes it much faster to diagnose.

A generation seems stuck: Video renders take minutes, and a busy queue adds to that. The project keeps working if you navigate away — come back to it rather than starting again, which would spend credits twice.
A scene failed: Retry the individual scene rather than the whole project. Failures are refunded, so a retry costs the same as the first attempt did.
The result does not match what I asked for: Regenerate the specific scene with a more concrete prompt — name the subject, the setting and the camera framing. Vague prompts give the model room to drift.
I cannot download my video: Downloading the finished video needs a paid plan or the one-off $1 Download Pass — check your plan in your account. Also make sure the render actually finished; a still-composing project has nothing to save yet.

What to do when a generation fails or looks wrong.

Still stuck? Use Get Support or Report Bugs at the bottom of the menu — including the project link makes it much faster to diagnose.

A generation seems stuck: Video renders take minutes, and a busy queue adds to that. The project keeps working if you navigate away — come back to it rather than starting again, which would spend credits twice.
A scene failed: Retry the individual scene rather than the whole project. Failures are refunded, so a retry costs the same as the first attempt did.
The result does not match what I asked for: Regenerate the specific scene with a more concrete prompt — name the subject, the setting and the camera framing. Vague prompts give the model room to drift.
I cannot download my video: Downloading the finished video needs a paid plan or the one-off $1 Download Pass — check your plan in your account. Also make sure the render actually finished; a still-composing project has nothing to save yet.